Frequently asked questions
Why I need a VPN??
VPN is virtual private network. It allows you to stay private, stay secure, and access any online content you want—no matter where you are.
Is it safe?
We use SSL to encrypt your internet data. Your data is undecipherable to prying eyes while in transit. Moreover, we do not collect, log, store, share any data log belonging to users, please feel safe to use our product.
How to switch server location?
Choose the location you want in the server list, then VPN will connect to the location you click (but we recommend you to connect with top server).
What's the difference between Guest Access and Email Login?
Guest Access omits user authentication, and the app operates on a temporary account. There is no difference between the two in functionality, but if you don't register your account, when you change your phone, the traffic you get cannot be synced to the new phone.
Other problems?
If your problem isn't listed above, or it persists, please contact our customer service.
Our contact:
Have a problem when using CoolVPN?
plaese tell us.
Request type
pretty good
cannot connect
connected but cannot access sites/app etc
servers are full
payment&billing issues
Screenshots for troubleshooting
(jpg/png/jpeg,less than 1M)